Live floor

Waiting work, available capacity and the calls in progress right now.

Agent roster

Waiting in queue

12

Longest wait

4:12

Agents available

6/9

Abandon rate

5.1%

SIP channels

70/110

64%
Queues
QueueWaitingLongestFree agentsSLA
SalesVoiceWhatsAppWeb chat52:522/488.4%
SupportVoiceEmailWeb chatMessenger64:121/579.1%
CollectionsVoiceSMS10:410/294.6%
SocialInstagramMessengerTelegram00:002/296.2%
Agent status
6 available3 on call1 on break
  • Salman KhanOn call

    Sales · ext 1001 · 34 handled

    Since 4m ago

  • Bilal AhmedAvailable

    Sales · ext 1002 · 29 handled

    Since 13m ago

  • Hina FarooqOn call

    Support · ext 1003 · 41 handled

    Since 7m ago

  • Waleed TariqAvailable

    Support · ext 1004 · 37 handled

    Since 16m ago

  • Sana MalikOn break

    Support · ext 1005 · 26 handled

    Since 23m ago

  • Zain AbbasOn call

    Collections · ext 1006 · 52 handled

    Since 2m ago

  • Fatima NoorAvailable

    Sales · ext 1007 · 31 handled

    Since 9m ago

  • Hamza SheikhBusy

    Support · ext 1008 · 22 handled

    Since 30m ago

  • Maryam JavedOffline

    Collections · ext 1009 · 18 handled

    Since 2h ago

Calls in progress
AgentCustomerTeamStartedMonitor
Salman KhanKamran SheikhKarakoram FoodsSales4m ago
Hina FarooqSaima NawazMehran TradersSupport7m ago
Zain AbbasRizwan HaiderZamzama InteriorsCollections2m ago
SLA attention