Agents
Who is on shift, what they are doing right now and how the day is going for each of them.
Agents on shift
9
Interactions handled
290
Average handle time
4:03
Average CSAT
4.5
out of 5
Roster
| Agent | Team | Status | On call with | Channels | Handled | AHT | Talk time | CSAT |
|---|---|---|---|---|---|---|---|---|
| Salman KhanExt 1001 | Sales | On call4m ago | Kamran Sheikh | VoiceWhatsAppEmail | 34 | 4:06 | 2:19:24 | 4.7 |
| Bilal AhmedExt 1002 | Sales | Available13m ago | - | VoiceWhatsAppSMS | 29 | 4:48 | 2:19:12 | 4.5 |
| Hina FarooqExt 1003 | Support | On call7m ago | Saima Nawaz | VoiceEmailWeb chat | 41 | 3:22 | 2:18:02 | 4.8 |
| Waleed TariqExt 1004 | Support | Available16m ago | - | Web chatEmailMessenger | 37 | 3:39 | 2:15:03 | 4.4 |
| Sana MalikExt 1005 | Support | On break23m ago | - | VoiceWhatsAppInstagram | 26 | 4:25 | 1:54:50 | 4.6 |
| Zain AbbasExt 1006 | Collections | On call2m ago | Rizwan Haider | VoiceSMS | 52 | 2:48 | 2:25:36 | 4.1 |
| Fatima NoorExt 1007 | Sales | Available9m ago | - | VoiceWhatsAppEmailTelegram | 31 | 4:34 | 2:21:34 | 4.9 |
| Hamza SheikhExt 1008 | Support | Busy30m ago | - | EmailWeb chat | 22 | 5:31 | 2:01:22 | 4.3 |
| Maryam JavedExt 1009 | Collections | Offline2h ago | - | VoiceSMS | 18 | 3:11 | 57:18 | 4.2 |