Good afternoon, Salman
Your queues, conversations and the outbound work waiting on you today.
My open conversations
7
across 4 channels
Calls handled today
34
+12%
Average handle time
4:06
+18svs yesterday
Open pipeline
PKR 113.2M
all stages before close
Queue pressure right now
Waiting work, how long the front of the queue has been there, and how much capacity is free to clear it.
Waiting in queue
12
Longest wait
4:12
Agents available
6/9
SIP channels in use
70/110
My conversations
Assigned to you and still open, newest activity first.
- VoiceKamran SheikhLive call - distribution agreement4m agourgent
- WhatsAppSarah Ahmed2Bulk order pricing for winter collection21m agohigh
- EmailMahnoor Abbasi1Revised BOQ for the Landhi plant22m agonormal
- WhatsAppAdnan BaigSite visit scheduling1h agonormal
- WhatsAppNadia Butt1Cold chain compliance documents3h agohigh
- EmailSadia RaufTender submission - Phase III towers19h agohigh
Outbound waiting
Q3 Corporate UAN Outreach
10 UAN prospects · retry after 30 minutes, max 3 attempts
Tickets needing attention
Next actions on your leads
- Close distribution agreement on live callKarakoram Foods · PKR 9.2Min 4h
- Answer multi-branch licensing questionJinnah Medical Centre · PKR 1.9Min 12h
- Send revised quote before board meetingSunrise Textiles Ltd · PKR 4.8Min 18h
- Quote corporate group rate for 60 travellersSilk Route Travels · PKR 1.6Min 18h
- Requote items 14 to 22 on revised scopeLandhi Engineering · PKR 5.9Min 20h
- Resolve warranty case then reopen upsellSaddar Electronics · PKR 3.0Min 22h
Trunk capacity
Concurrent channels are the hard ceiling on how much call volume can land at once.
PTCL Primary41/60 channels
Jazz Business SIP27/30 channels
Wateen Failover2/20 channels