Tickets
Support work raised from any channel, with the SLA clock attached to each one.
25 tickets in total, including resolved and closed.
19 of 25 tickets
| Ticket | Customer | Channel | Status | Priority | SLA | Queue | Assignee | Updated |
|---|---|---|---|---|---|---|---|---|
| Cold chain temperature logs missing for IP-4471HC-1041 · Compliance | Indus Pharma | open | urgent | SLA at risk | Support | Salman Khan | 3h ago | |
| Portal login fails after password resetHC-1042 · Access | Techno Valley | open | high | SLA breached | Support | Waleed Tariq | 2h ago | |
| Invoice INV-20418 disputedHC-1043 · Billing | Ravi Steel Works | Voice | pending | high | Within SLA | Collections | Zain Abbas | 1h ago |
| Multi-branch licensing clarificationHC-1044 · Licensing | Jinnah Medical Centre | Web chat | new | normal | SLA at risk | Support | Hina Farooq | 11m ago |
| Bulk SMS delivery reports not generatingHC-1045 · Technical | Metro Logistics Pvt Ltd | open | high | Within SLA | Support | Waleed Tariq | 2h ago | |
| Request to add three users to the accountHC-1046 · Account | NexGen Solar | open | normal | Within SLA | Support | Hamza Sheikh | 4h ago | |
| Unit dead on arrival - serial SE-7741HC-1047 · Warranty | Saddar Electronics | Messenger | pending | normal | Within SLA | Support | Waleed Tariq | 48m ago |
| Call quality poor on Lahore extension rangeHC-1051 · Telephony | Metro Logistics Pvt Ltd | Voice | open | urgent | SLA at risk | Support | Tahir Siddiqui | 35m ago |
| WhatsApp template rejected by MetaHC-1052 · Channels | Orchard Retail Group | open | high | Within SLA | Social | Fatima Noor | 3h ago | |
| Duplicate contacts after CSV importHC-1053 · Data | Clifton Realty | open | normal | Within SLA | Support | Hamza Sheikh | 5h ago | |
| Add UAN 111-813-664 to the main IVRHC-1054 · Telephony | Clifton Realty | pending | normal | Within SLA | Support | Tahir Siddiqui | 4h ago | |
| Statement of account for FY 2025-26HC-1055 · Billing | Sindh Sugar Mills | open | low | Within SLA | Collections | Hamza Sheikh | 7h ago | |
| Courier lost sample parcelHC-1056 · Logistics | Shalimar Garments | open | high | SLA at risk | Support | Bilal Ahmed | 3h ago | |
| Request pricing sheet in UrduHC-1057 · Documentation | Swat Timber | new | low | Within SLA | Support | Unassigned | 5h ago | |
| Instagram messages not syncing since 09:00HC-1059 · Channels | Gulberg Motors | open | urgent | SLA at risk | Social | Fatima Noor | 40m ago | |
| Add second recording retention policyHC-1060 · Compliance | Landhi Engineering | open | normal | Within SLA | Support | Tahir Siddiqui | 8h ago | |
| Bulk diary order lead timeHC-1061 · Sales support | Quaid Stationers | Web chat | open | low | Within SLA | Support | Waleed Tariq | 2h ago |
| Agent extension 1009 not registeringHC-1062 · Telephony | Metro Logistics Pvt Ltd | Voice | open | high | SLA at risk | Support | Tahir Siddiqui | 55m ago |
| Export incoterm mismatch on invoiceHC-1064 · Documentation | Chenab Apparel | Telegram | pending | normal | Within SLA | Social | Fatima Noor | 6h ago |