Instagram messages not syncing since 09:00

HC-1059 · Channels · opened 5h ago

openurgentInstagramSLA at risk · in 15m

Description

Inbound Instagram DMs stopped appearing in the unified inbox. Token may need refresh.

Activity

Hira Zafar17 Aug 2026, 09:35
We have not seen a single Instagram message come through since about 09:00 this morning.
Fatima NoorInternal17 Aug 2026, 13:35
Channel health shows the Instagram connection in action-required. Access token looks expired.
Fatima Noor17 Aug 2026, 13:55
Confirmed on our side, the channel connection needs reauthorising. Doing that now, nothing has been lost.

Details

Assignee

Fatima Noor

Queue

Social