Portal login fails after password reset

HC-1042 · Access · opened 6h ago

openhighEmailSLA breached · 20m ago

Description

User completes the reset flow but the new password is rejected at sign-in. Reproduced on two accounts.

Activity

Bilal Munir17 Aug 2026, 08:35
Two of our users completed a password reset and now cannot sign in. The new password is rejected every time.
Waleed Tariq17 Aug 2026, 09:35
Thanks for reporting. I have reproduced it on a test account and escalated to engineering.
Waleed TariqInternal17 Aug 2026, 10:35
Reset token is being consumed twice when the confirmation email is opened by a link scanner. Engineering has a fix in review.

Details

Assignee

Waleed Tariq

Queue

Support