Call quality poor on Lahore extension range

HC-1051 · Telephony · opened 4h ago

openurgentVoiceSLA at risk · in 25m

Description

Choppy audio reported on extensions 24xx. Suspect jitter on the secondary trunk during peak.

Activity

Imran Qureshi17 Aug 2026, 10:35
Several agents report choppy audio on the 24xx extensions, mostly between 14:00 and 16:00.
Tahir SiddiquiInternal17 Aug 2026, 13:35
Peak hour jitter on the secondary trunk is averaging 48ms. Primary trunk is clean. Rebalancing outbound routing to test.
Tahir Siddiqui17 Aug 2026, 14:00
We have identified congestion on one of our carrier trunks and are rerouting traffic. Please let us know if quality improves this afternoon.

Details

Assignee

Tahir Siddiqui

Queue

Support