Call analytics

Answer rates, trunk utilisation and what the carriers are charging for it.

All reports

Calls

60

Answered

35

Answer rate

58.3%

Abandoned

5

Talk time

2:58:00

Outcome mix
Answered against everything that did not connect.
Carrier cost by trunk
Seven day spend, PKR 92,290 in total.
Trunk performance
Utilisation is the share of concurrent channels in use. ASR is the answer seizure ratio, ACD the average call duration.
TrunkIn useFreeUtilisationASRACD
PTCL Primary411968.3%
68.4%3:34
Jazz Business SIP27390.0%
61.2%2:48
Wateen Failover21810.0%
72.9%3:51

Carrier spend across the records currently loaded: PKR 315. See call detail records for the line by line breakdown.