Campaign Callback

6 steps · last edited 15 Aug 2026, 14:35

All flows
draft111-455-102

Steps

6

Calls today

0

Handled without an agent

0.0%

containment
Inbound call

111-455-102 campaign caller ID

Identify campaign

Match caller against active campaign lists

Callback menu

Press 1 to speak now, 2 to book a time

Sales queue

Priority boost for campaign returns

Book a callback

Capture preferred slot, create a task

End call

Write CDR and disposition

  • Entry point
  • Business hours check
  • Menu
  • Menu option
  • Queue
  • Prompt
  • Voicemail
  • End call
Steps in detail
  1. m1Inbound call111-455-102 campaign caller IDentry
  2. m2Identify campaignMatch caller against active campaign listsmessage
  3. m3Callback menuPress 1 to speak now, 2 to book a timemenu
  4. m4Sales queuePriority boost for campaign returnsqueue
  5. m5Book a callbackCapture preferred slot, create a taskvoicemail
  6. m6End callWrite CDR and dispositionhangup