Main Menu

14 steps · last edited 11 Aug 2026, 14:35

All flows
live111-042-7860800-42786

Steps

14

Calls today

486

Handled without an agent

22.4%

containment
Inbound call

111-042-786 and 0800-42786

Business hours?

Mon to Sat, 09:00 - 18:00 PKT

Welcome prompt

welcome-en-ur.wav, 11 seconds

Main menu

Press 1 to 4, timeout 6 seconds

1 - Sales

Route to sales queue

2 - Support

Route to support queue

3 - Accounts

Route to collections queue

4 - Repeat

Replay the main menu

Sales queue

Longest idle agent, SLA 30s

Support queue

Skills based, SLA 45s

Collections queue

Round robin, SLA 60s

Closed prompt

after-hours-en.wav, 8 seconds

Voicemail

Transcribe and email to the queue owner

End call

Write CDR and disposition

  • Entry point
  • Business hours check
  • Menu
  • Menu option
  • Queue
  • Prompt
  • Voicemail
  • End call
Steps in detail
  1. n1Inbound call111-042-786 and 0800-42786entry
  2. n2Business hours?Mon to Sat, 09:00 - 18:00 PKThours
  3. n3Welcome promptwelcome-en-ur.wav, 11 secondsmessage
  4. n4Main menuPress 1 to 4, timeout 6 secondsmenu
  5. n51 - SalesRoute to sales queueoption
  6. n62 - SupportRoute to support queueoption
  7. n73 - AccountsRoute to collections queueoption
  8. n84 - RepeatReplay the main menuoption
  9. n9Sales queueLongest idle agent, SLA 30squeue
  10. n10Support queueSkills based, SLA 45squeue
  11. n11Collections queueRound robin, SLA 60squeue
  12. n12Closed promptafter-hours-en.wav, 8 secondsmessage
  13. n13VoicemailTranscribe and email to the queue ownervoicemail
  14. n14End callWrite CDR and dispositionhangup