Channels

Every messaging and voice channel wired into the shared inbox, with its health and the queue it routes to.

Channels connected

7/8

Needing attention

1

Messages today

2,265

Queues in use

4

WhatsAppWhatsApp Business

+92 300 1110042

Connected

Verified business account. 3 approved templates, 1 pending review.

Health99.4%
Routes to
Sales
Team
Sales
Messages today
486
Connected 15 Jan 2026
InstagramInstagram Direct

@hashtagconnect.pk

Action required

Access token expired at 09:02 today. Reauthorise to resume message sync.

Health41.0%
Routes to
Social
Team
Social
Messages today
12
Connected 10 Mar 2026
MessengerFacebook Page

Hashtag Connect Pakistan

Connected

Page inbox synced. Comment-to-conversation is switched off.

Health98.1%
Routes to
Social
Team
Social
Messages today
54
Connected 10 Mar 2026
EmailSupport mailbox

support@gmail.com

Connected

IMAP and SMTP healthy. DKIM and SPF aligned.

Health99.9%
Routes to
Support
Team
Support
Messages today
218
Connected 13 Jun 2025
SMSSMS gateway

Shortcode 8123

Connected

Masked sender ID approved by PTA. Delivery reports enabled.

Health97.2%
Routes to
Collections
Team
Collections
Messages today
341
Connected 30 Nov 2025
Web chatWebsite chat widget

hashtagconnect.pk

Connected

Widget served on all marketing pages. Pre-chat form collects name and company.

Health99.7%
Routes to
Support
Team
Support
Messages today
129
Connected 21 Oct 2025
TelegramTelegram bot

@hashtagconnect_bot

Connected

Used mainly by export customers. No template restrictions.

Health96.5%
Routes to
Social
Team
Social
Messages today
23
Connected 19 Apr 2026
VoiceSIP trunking

3 trunks, 110 channels

Connected

Jazz Business SIP is degraded during afternoon peak. See ticket HC-1051.

Health92.8%
Routes to
Sales
Team
Telephony Ops
Messages today
1002
Connected 4 Apr 2025